FAQ

Custom Orders Anything is possible with a custom order! All ideas, sizes, and colors are welcome. Please keep in mind that processing time for custom orders may be longer than average processing time. Visit our Contact Us page to inquire regarding custom orders.

Item Care To ensure your item stays looking great, follow the care instructions included with your garment! Your care instructions will indicate what type of yarn was used in the making of your garment, how to wash, how to dry and what not to do specific to your garment. Generally, most of our items are made with 100% acrylic yarn, are machine washable on gentle and should lay flat to dry. Do not iron any garments.

Processing Time Due to a high volume of orders, current turnaround time is about 6-8 weeks. This time frame is an estimate and orders may ship out sooner (or later) depending on a variety of other factors. Please keep this in mind prior to inquiring about your order status!

Shipping Time All items are 100% handmade to order in Los Angeles, CA. I ship worldwide and offer international shipping at checkout, if it applies to you. All orders $100+ will automatically receive priority shipping (US ONLY). Once your package is dropped off at a mailing center, I no longer have control of the whereabouts or speed of your package. I am not responsible for lost/stolen items. As a result of the ongoing COVID-19 impacts, shipping times may be delayed. Please take this into consideration as your await your package to be delivered. See our Shipping Policy for more information

Final Sale ALL SALES ARE FINAL. For information regarding cancellations, exchanges, returns, or refunds please see our Refund Policy for more information.

 

For inquiries, please email info@stitchxskein.com